Privacy Policy
In short: this site collects the minimum information needed to connect you with a local plumbing provider. Phone calls are handled and may be recorded by the lead network that routes them. If you send a request through this site, that request is passed to the network and to a provider so they can call you back. Your information is never used for unrelated marketing by this website.
Information we collect
- Call information. When you call the number shown on this site, the call is routed through a lead generation network. The network may record the call, and may collect the phone number you called from, the time and length of the call, and the content of the conversation needed to match you with a provider.
- Request information. If a contact or request form is offered on this site and you submit it, the fields you complete (such as name, phone number, ZIP code, the service you need and your message) are collected to pass your request on.
- Usage information. Like most websites, this site may use privacy-respecting analytics that record pages visited, general location at city level, device type and how visitors found the site. This is used to improve the site, not to identify you personally.
How information is used
- To connect you with a local plumbing provider who can help with the problem you described.
- To verify lead quality and resolve disputes about calls, which is why calls may be recorded.
- To operate, secure and improve this website.
How information is shared
Connecting you is the service, so the necessary details of your call or request are shared with the lead network that routes calls for this site and with the provider who receives your call or request. That transfer is part of how the service works and is how this website is funded. We do not share your information with unrelated advertisers, and we do not build marketing lists from it.
Cookies
This site is built to work without advertising cookies. If analytics cookies are used, they measure visits in aggregate. You can block cookies in your browser without losing access to the site or the phone number.
How long information is kept
Form submissions, where a form is offered, are kept for no longer than 12 months unless an active dispute requires longer. Call recordings and call records are kept by the network under its own retention rules. Analytics data is kept in aggregate form.
Your California privacy rights
California residents have rights under the California Consumer Privacy Act as amended by the CPRA, including the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. Because connecting you with a provider involves transferring your request details, that transfer may be treated as a sale or share under California law. To exercise any of these rights, including opting out, call (909) 363-3380 or write to the address below. We will not discriminate against you for exercising a privacy right.
Children
This site is a home services directory for adults arranging work on their property. It is not directed at children and does not knowingly collect information from anyone under 16.
Contact for privacy requests
Diamond Bar Plumbing Experts, 1110 S Diamond Bar Blvd, Diamond Bar, CA 91765. Phone: (909) 363-3380.
Changes to this policy
If this policy changes, the new version will be posted on this page with a new effective date.